Does Information Technology Matter? And Business Processes?

https://opentextbook.site/informationsystems2019/chapter/chapter-7-does-it-matter-information-systems-introduction/

Chapter 7 – Exercise 2 (250-300 words)

Do some independent research on Nicholas Carr (the author of “IT Doesn’t Matter”) and explain his current position on the ability of IT to provide competitive advantage.

Chapter 8 –  Exercise 2(250-300 words)

Review the return policies at your favorite retailer, then answer this question. What information systems do you think would need to be in place to support their return policy?